[ ND®—ATELIER INQUIRIES / CONCIERGERIE & ATELIER ]

CONTACT US

Connect directly with our atelier design team, customer care specialists, or wholesale representatives. Every inquiry is reviewed and handled with deliberate attention.

DIRECT CHANNELS
ATELIER CLIENT CARE fiorenclothing@gmail.com Average response time: within 24 hours
DIRECT TELEPHONE +1 (437) 299-2348 Monday to Friday, 9:00 AM – 6:00 PM EST
ATELIER DIVISIONS
DIV 01 // BESPOKE

Private Commissions

Custom heavyweight fleece tailoring, pattern prototyping, and private atelier fittings.

DIV 02 // WHOLESALE

Retail Allocation

Global stockist distribution, minimum order quantities, and custom packaging tiers.

DIV 03 // PRESS

Editorial & Stylists

Sample loans for runway, publications, music videos, and verified architectural features.

DIV 04 // LOGISTICS

Orders & Returns

Direct courier tracking updates, express customs clearance, and seamless exchanges.

LOCATIONS

Design Studio: Toronto, Ontario, Canada

Milling & Production: Porto, Portugal (300–520 GSM Organic Cotton)

DIGITAL ARCHIVES
TRANSMISSION PORTAL

SEND ATELIER INQUIRY

Complete the fields below to initiate a formal consultation or support ticket.

YOUR FULL NAME
EMAIL ADDRESS
INQUIRY SUBJECT
ORDER REFERENCE (IF APPLICABLE)
INQUIRY DETAILS / SPECIFICATIONS
SYSTEM: ||||| ONLINE
[ ND®—KNOWLEDGE BASE / QUESTIONS FRÉQUENTES ]

COMMON ATELIER INQUIRIES

Heavyweight Boxy Sizing

Our garments feature dropped shoulders and relaxed torso width. Choose your standard size for the intended oversized drape, or size down one step for a classic tailored profile.

Complimentary Shipping

Orders exceeding $150.00 CAD receive complimentary worldwide express shipping with tracked delivery within 2–4 business days across North America.

14-Day Return Window

Unworn garments in their pristine original condition with intact atelier hangtags are eligible for exchange or full refund within 14 calendar days of delivery.